Cisco Systems recognized as a 2025 Customers' Choice for Unified Communications as a Service on Gartner® Peer Insights™ for Webex Suite. 
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Webex Calling

A complete, AI-powered business phone system.

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User enjoys Webex Calling on the go

Future-Proof Your Business with Cloud Calling Now

To support hybrid work, businesses must embrace complete digital transformation by updating on-premises phone systems to cloud calling.

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Webex Delivers Leading UCaaS Solution

Gartner names Cisco a Unified Communications as a Service leader for Webex for the 4th consecutive year. See why.

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Unmatched reliability

Webex Calling is built for business continuity, with multiple layers of redundancy, advanced survivability options, and a 99.999% SLA.

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99.999% SLA Trust Webex Calling for enterprise-grade communication backed by a 99.999% SLA that ensures consistent uptime and performance.
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Global infrastructure Deliver Webex Calling in 180+ markets around the world through a globally distributed, geo-redundant data center architecture—engineered for low latency, high availability, and seamless failover.
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Survivability Ensure Calling is always available with survivability options that keep you connected even during unexpected events like natural disasters.
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Discover the enterprise-grade Webex Calling experience.

Explore innovations that will scale and grow your business.

  • AI Receptionist

    Improve customer satisfaction and increase efficiency with an always-on virtual receptionist on the front line.
  • Webex Calling Customer Assist

    Empower any employee to assist customers with AI-powered tools in the Webex app.
  • AI Across the Caller Journey

    Discover how Webex Calling AI improves efficiency, boosts productivity, and enhances customer satisfaction at every touchpoint.
  • Webex Calling Mobility

    Deliver mobile calling that adapts to any user work style and role.
  • Global Availability

    See where Webex Calling is available and learn about our Certified Calling Provider partners.
  • Cisco Calling Plans

    Find the right calling plans for your business.
  • Dedicated Instance

    Transition to the cloud smoothly with a private Cisco UCM instance—while retaining legacy endpoints and workflows.
  • Cisco Call for Microsoft Teams

    Seamlessly integrate Webex Calling into Microsoft Teams for a unified, enterprise-grade communication experience.
  • Cisco Unified Communications Manager

    The market-leading on-premises calling platform, continuously evolving with ongoing innovation and support.
  • Migrate to Webex Calling

    Make your migration to the cloud a success with proven solutions designed to simplify your move to Webex Calling.

Webex Calling Customer Assist.

Empower any employee to assist customers with a modern, AI-powered experience in the Webex app.

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Voice Queues
Voice Queues
Voice queues deliver a complete call center experience, including customizable greetings, estimated wait times, callback requests, and flexible routing options including skills or priority-based routing.
Advanced Auto Attendant
Advanced Auto Attendant
Speech recognition allows callers to seamlessly navigate menus using their voice. Text-to-speech enables businesses to quickly generate and edit announcements, and multi-level menus ensure callers are efficiently guided to their intended destination efficiently. Coming in 2025.
Click-to-call
Click-to-call
Boost sales and enhance customer service by allowing customers to easily connect with your business via voice or video directly from your website.
Caller Greetings
Caller Greetings
Greet callers with welcome and personable messages that can be customized with holiday and night schedules, forwarding rules, and announcements.
Call Routing
Call Routing
Select from flexible priority or skills-based routing options to quickly direct callers to available agents.
Webex App
Elevate any Webex Calling user to deliver exceptional customer experience with tools built in to the Webex App. Select queues, lines, and make every call more productive with CRM-integrated screen pops.
AI Assistant for Agents
AI Assistant for Agents
Make every interaction more efficient with tools like live call and post call summaries, translations and transcriptions, and the ability to share summaries with others. Coming soon.
Multi Call
Multi call window
Manage high call volume across multiple lines and queues from the multi call window, a compact window that's always available when you need it.
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Calling MSFT
Webex Calling for Microsoft Teams
Empower Teams users to enhance the customer experience with our native Webex Calling integration. Access Webex Calling tools directly from the Teams interface, and manage lines and queues from the multi call window.
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Noise Removal
HD Voice
Make every conversation crystal clear with our industry-first HD Voice technology that eliminates background noise and improves audio quality on both ends of the call, so you can focus on what matters.
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Supervisor Desktop
Supervisor Desktop
Our new supervisor desktop provides immediate insight into agent activity across queues. Supervisors can quickly see the state of agents and add or remove agents from queues to accommodate for fluctuations in the call volume.
Agent Assistance
Agent Assistance
Supervisors can assist agents with Webex Messaging, or barge, monitor, or whisper into calls for training, coaching, or customer assistance.
Call Sentiment for Supervisors
Call Sentiment for Supervisors
Elevate customer service with AI-powered Supervisor Sentiment Analysis. Equip supervisors with real-time sentiment insights and AI-driven call summaries, giving them a clear understanding of each interaction and ensuring every customer experience is exceptional. Coming in 2025.
Supervisor Analytics
Supervisor Analytics
The supervisor desktop provides visibility into queue and agent KPIs, and graphical representations of key data like bounced and abandoned calls. These real-time and historic analytics enable supervisors to make data-driven decisions to enhance and optimize the overall customer experience.
Attendant Console
Attendant Console
Attendant Console provides receptionists, attendants, and operators with a single interface to easily manage a high volume of incoming calls. This powerful experience is built right into the Webex App to boost your productivity and work efficiency.
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Call Controls
Call Controls
Quickly connect callers with easily accessible call controls and visibility into current, parked, and conference calls.
Contacts
Contacts
See the presence of key colleagues, favorites, personal contacts, and your call history, so you always know who's available to take a call.
Voice Queues
Voice Queues
See call activity and KPIs for your voice queues, including max waiting time, average call duration, and average call time.

Cisco Call for Microsoft Teams

Overcome the limitations of Teams Phone with enterprise-grade Webex Calling seamlessly integrated into Teams for a unified, single-app experience.

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Enterprise-grade calling in the palm of your hand.

Webex Calling delivers the most complete portfolio of mobile calling solutions for any work style or worker role.

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Available in over 180 markets worldwide.

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Aragon Research Globe™ Leadership

Webex is again positioned as an industry leader for unified communications and collaboration (UCC).

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Zero downtime with survivability options for any deployment

Webex Calling survivability ensures calling is always available.

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Dedicated Instance.
Make it your own.

Customize your experience with
enterprise-grade features and
carrier-grade reliability.

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Build off familiar UCM experiences Safeguard the user experience with updated clients, devices, and endpoints for every hybrid work situation—from room devices, to desktops and headsets.
Streamline workflows and processes Bring your UCM-based third-party applications to the cloud and discover more with the Cisco Ecosystem Exchange.
Maximize control with a dedicated cloud service It's your cloud service. Coordinate integrations and upgrade schedules on your time.

The cloud calling market leader.

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The right calling plans for your organization.

Choose from a wide range of flexible cloud calling plans and services for local and international calls.

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Experience more from Webex.

Get the most complete collaboration solution.

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Cisco IP Phones

Webex Calling supports a wide range of Cisco IP Phones and connects them effortlessly to the cloud calling network.
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Webex Meetings

Instantly meet face-to-face with the most engaging, interactive video conferencing solution.
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Webex Contact Center

Let customers connect their way with a digital-first, next-generation platform.
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