Clayco

Building a culture based on collaboration.

How Clayco, a leading construction and engineering company, is designing its future with Webex.

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The Clayco office building
Clayco, a design and build leader

Clayco, a design and build leader.

$4B+ in construction projects
10 locations in North America
2,600 total employees

Clayco’s transformation at a glance.

One of the top engineering and construction companies in the U.S., Clayco leveraged Webex to reimagine collaborative working.

Clayco colleagues collaborate with others joining from another location via Webex
60-70% reduction in the amount of time it takes to make a decision
9 separate conferencing platforms consolidated
1 unifying collaboration solution established; interoperable with existing hardware and other platforms clients may join from
40+ mobile field construction sites integrated for seamless collaboration

Products

  • Webex Meetings

  • Webex Room Kits

  • Cisco Duo

  • Cisco Unified
    Communications Manager

  • Cisco Expressway

  • Cisco Unity Connection

  • Meraki access points

A team effort.

Clayco partnered with World Wide Technology (WWT), one of Cisco’s Global Strategic Partners, to plan and deliver their new collaboration solution. Read on to learn more about WWT’s work for Clayco.

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The outside of the Clayco office building.

Designing a new way of collaborating.

Clayco logo

Our business is constantly evolving. Webex provides the flexibility to really meet our needs as they continue to evolve.

— Russ Burns, President and CEO, Clayco
Clayco logo

We want the same experience in the head office as at a project site or an employee’s laptop at home. Clayco has consistently set new standards in this industry. How we communicate as a business is vital.

— Tomislav Žigo, Chief Technology Officer, Clayco
Clayco logo

Compared with past decades, we are seeing as much as a 60-70% reduction in the amount of time it takes to make decisions. Problems are resolved before construction begins and this helps our teams deliver projects faster, optimize costs, and better satisfy clients.

— Tomislav Žigo, Chief Technology Officer, Clayco
Clayco logo

Webex allows groups to quickly meet and discuss roadblocks on construction projects. We’re now able to show pictures we took in the field and then quickly switch to the architect showing how they drew the situation. Webex has become a standard tool, so subcontractors and project owners are ready to jump into a meeting.

— David Molamphy, Senior Project Manager, Clayco
Clayco logo

Webex is a key part of creating a unifying culture across the business. This is about how we present as a business, to clients and to prospective recruits.

— Todd Finders, CIO, Clayco

Overcoming barriers to collaboration in the hybrid era.

Challenges

Solutions

Clayco needed to consolidate and modernize its entire approach to workplace collaboration, establishing a consistent, seamless user experience.

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  • Need to consistently lead and deliver as a modernizer of the construction industry

    For Clayco, one of the biggest strategic challenges is to consistently lead and deliver as a modernizer of the construction industry. To do so, Clayco needed the right tools, the right talent, and the right mindset.

  • Inconsistent performance and heavy demand on IT

    With multiple projects on the go and multiple teams involved, Clayco found itself managing a diverse set of collaboration tools, including nine separate conferencing platforms. This led to inconsistent performance, variable quality, and an environment that was unnecessarily hard to support.

  • Difficulty collaborating across 40+ mobile field construction sites

    Collaboration is central to how Clayco operates. The business needs to link its subject matter experts through every step of the project, whether they’re in the head office, onsite, or working remotely. Increasingly, clients and managers want to see a project’s progress, not just be told about it.

  • Struggle to present themselves as a unified company

    Clayco needed to provide a consistent user experience for clients and team members: “It is a key part of creating a unifying culture across the business,” Clayco CIO Todd Finders said. “This is about how we present as a business, to clients and to prospective recruits.”

With Webex Meetings as its collaboration platform, Clayco consolidated the use of nine separate conferencing solutions and removed some of the disparate and outdated technology lingering in the business.

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  • A unifying collaboration platform

    The move to Webex establishes, for the first time, a consistent user experience. Rather than an array of tools and a variety of processes, there is an agreed standard. Users now have the freedom to schedule, run, and record meetings, whether they’re working from one of the 40+ project offices onsite or from a conference room at one of the offices across the U.S.

  • Reduced demand on tech support

    A consistent toolset means simpler support and fewer upgrades to manage. "Less need for day-to-day support means IT resources can be focused on new initiatives," said Matthew Shea, Lead Systems Engineer and Service Desk Supervisor at Clayco.

  • Convenient, flexible experience for clients

    Webex is interoperable with Microsoft Teams, Zoom, and Google Meet, and integrates with the existing Polycom endpoints. “It means we can continue to use Webex and customers can use a conference tool of their choice,” Shea said. “We keep the freedom but strengthen the simplicity."

  • Improved project management

    Better-quality video conferencing also contributes towards a reduced travel budget and more visible project management. Dispersed project teams can now see the progress of a project and it is quicker and easier to share the latest drawings and plans. “Compared with past decades, we are seeing as much as a 60-70% reduction in the amount of time it takes to make decisions," Clayco CTO Tomislav Žigo said. "Problems are resolved before construction begins and this helps our teams deliver projects faster, optimize costs, and better satisfy clients.”

  • Next-generation collaboration

    In-person meetings continue to be a vital part of the mix, but Webex has paved the way for the next generation of collaborative working. And, if a call is missed, it's easier to share the audio, video, or transcript of the meeting. “Webex allows groups to quickly meet and discuss roadblocks on construction projects,” said David Molamphy, Senior Project Manager at Clayco. “We’re now able to show pictures we took in the field and then quickly switch to the architect showing how they drew the situation. Webex has become a standard tool, so subcontractors and project owners are ready to jump into a meeting.”

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