AI Agents for Collaboration
AI Agents for Collaboration enable businesses, teams, and individuals to create custom AI agents that understand intent, connect to business systems, and automate workflows across voice, video, and digital interactions. Built in AI Agent Studio through a simple, no-code experience, they can be tailored to virtually any workflow or use case.
AI Concierge
AI Concierge is a pre-configured, extensible AI Agent that acts as your brand’s front door, seamlessly orchestrating across knowledge bases, other AI agents, and enterprise systems to deliver continuous, hyper-personalized conversations for every customer.
Cisco Board Pro G3
Bring cinematic experiences and intuitive ideation to your meeting spaces with the all-in-one device that features simple AVoIP deployments, powerful NVIDIA processing, and MDEP support.
Cisco Room Kit Pro G2
Room Kit Pro G2 is the ultimate AVoIP-first conferencing solution for large, demanding spaces—powered by NVIDIA and featuring intelligent cameras, smart accessories, and AI-first meeting workflows that scale effortlessly.
Cisco Desk Pro G2
Create a stage for the moments that matter by bringing AI-powered audio and video to your individual workstations and huddle spaces. Featuring a new dual-camera system with a wide-angle lens camera, a true-to-life display, and effortless installation, the Desk Pro G2 delivers one-touch meeting join and 3D video—so every meeting leaves a lasting impression.
AI Agents for Collaboration
AI Agents for Collaboration enable businesses, teams, and individuals to create custom AI agents that understand intent, connect to business systems, and automate workflows across voice, video, and digital interactions. Built in AI Agent Studio through a simple, no-code experience, they can be tailored to virtually any workflow or use case.
AI Assistant for Webex Calling
AI Assistant for Webex Calling delivers caller intent, summaries, insights, and action items automatically. And it’s now available for customers worldwide.
AI Receptionist for Webex Calling
AI Receptionist is an always-on virtual receptionist that answers calls, responds to questions, and completes tasks—so your employees can focus on high-value interactions.
Webex Prep Agent
The Prep Agent in the Webex Suite intelligently synthesizes previous meeting notes, shared documents, and messages—so every participant shows up informed, aligned, and ready to collaborate.
AI Assistant and Gemini Enterprise Integration
Thanks to the AI Assistant integration with Gemini, users can quickly access information by searching meeting summaries and conversations directly in Gemini across the Google interface.
AI Assistant for Webex for Government
Cisco AI Assistant is transforming the federal workspace by providing real-time meeting summaries so users can catch up on missed conversations and more in the FedRAMP-authorized Webex app.
Webex enhancements to Zero-Trust Meetings boost security by providing expanded end-to-end encryption support for web browsers and Webex Calling Zero-Trust Identity, feature-rich Zero-Trust Meetings, and post-quantum collaboration.
With Cisco AI Assistant and Copilot working together, teams move faster—turning conversations into decisions with unified search, instant context, and intelligent automation.
Cisco AI PODs, powered by NVIDIA GPUs, enable users to host and manage large language models (LLMs) on premises. They also provide fully private AI capabilities across audio, video, and text—including AI Assistant, background noise removal, real-time transcription, and more.
Polling agent and Slido take the guesswork out of audience engagement, intelligently suggesting polls and Q&A before and during your meeting, triggered by live conversation in real time.
Transcribe and summarize in-person meetings or ad hoc huddles. Simply tap AI notes to capture key points and action items, saving them with your meeting recaps and delivering them to your inbox.
Ask AI Assistant to schedule a meeting for you directly from the chat panel. AI Assistant can also detect scheduling actions—such as "Schedule a follow-up meeting"—captured from meeting summaries, then identify the time, participants, and agenda details to create a meeting for review and approval.
Create, update, and manage Jira tickets within the AI Assistant panel instantly, without ever leaving Webex.
Never lose track of a follow-up again. The Webex Task Agent automatically pulls action items from meeting summaries and organizes them in the Task tab.
With the addition of a second data center in India, Webex offers flexible Public Switched Telephone Network (PSTN) connectivity through Cloud Connect partners.
Cisco Board Pro G3
Bring cinematic experiences and intuitive ideation to your meeting spaces with the all-in-one device that features simple AVoIP deployments, powerful NVIDIA processing, and MDEP support.
Cisco Room Kit Pro G2
Room Kit Pro G2 is the ultimate AVoIP-first conferencing solution for large, demanding spaces—powered by NVIDIA and featuring intelligent cameras, smart accessories, and AI-first meeting workflows that scale effortlessly.
Cisco Desk Pro G2
Create a stage for the moments that matter by bringing AI-powered audio and video to your individual workstations and huddle spaces. Featuring a new dual-camera system with a wide-angle lens camera, a true-to-life display, and effortless installation, the Desk Pro G2 delivers one-touch meeting join and 3D video—so every meeting leaves a lasting impression.
Cisco Wireless Phone 9821
Purpose-built for frontline workers, this PhoneOS-powered wireless phone delivers Wi-Fi 6E reliability, durable shared-use design, and safety features like fall detection and an action button.
Translator Agent on Desk Phone 9800 Series
Coming soon to the Cisco Desk Phone 9800 Series, the translator agent delivers real-time speech-to-speech translation for effortless cross-language calling.
Samsung Smart Displays in Workspace Designer
Create stunning 3D spaces with Cisco and Samsung Smart Displays—verified LCD monitors, LED video walls, and 21:9 solutions, seamlessly compatible.
Connect Control Hub workspace data with your preferred AI Agents—including Cisco AI Assistant, Amazon Quick, Microsoft Copilot, and more—for conversational management, richer insights, and proactive optimization.
Cisco's next-gen of ultra-high speed HDMI cables deliver 8K clarity, 20-meter reach, and enterprise cloud management—simplifying AV installation and content sharing.
Combine your standard or large-format displays with flexibly installed pan-tilt-zoom tracking for dynamic speaker and group views. Dual Room Vision PTZ cameras, deployed as part of your front-of-room setup, deliver intelligent framing supported by Codec Pro G2 and Codec EQ-enabled solutions.
Capture conversations across the table and provide an equitable view of every participant in long conference and board rooms with four Room Vision PTZ side cameras deployed with Room Kit Pro G2.
Enjoy fully featured Zoom meetings on Cisco devices where participants can choose between guest mode or a personalized, signed-in experience.
Automatically generate a digital replica of your physical spaces in Control Hub using built-in AI across Cisco devices. Visualize audiovisual coverage in your rooms and apply best practices and guided recommendations to optimize the room experience.
Webex AI Workforce Engagement Management
Webex AI Workforce Engagement Management (WEM) is the first native suite built for the agentic workforce—unifying workforce, quality, and performance management so you can plan, manage, and optimize every human and AI agent in one place.
AI Concierge
AI Concierge is a pre-configured, extensible AI Agent that acts as your brand’s front door, seamlessly orchestrating across knowledge bases, other AI agents, and enterprise systems to deliver continuous, hyper-personalized conversations for every customer.
AI Agent 360
AI Agent 360 delivers end-to-end visibility across every AI agent, from stress testing to live performance monitoring, so you can see everything and fix issues—before they impact the customer experience.
Universal Harness On-Premises
Universal Harness On-Premises simplifies AI orchestration with a single on-premises integration layer, unifying APIs, SDKs, and authentication so your teams can focus less on infrastructure and more on innovation.
AI routing matches every customer to the best-suited agent in real time, using context, sentiment, and intelligence to personalize interactions and accelerate resolutions.
Cisco AI Assistant Real-Time Transcription allows agents to focus on the conversation by capturing details, supporting quick lookups, and streamlining handoffs all within a single transcript pane in the agent desktop.
Cisco AI Assistant Real-Time Assist (formerly Suggested Responses) and Wrap-Up Summaries provide real-time, contextual prompts and concise call recaps directly to the agent desktop, streamlining resolutions and reducing after-call work. Now available for on-premises contact center customers.
This native CCaaS solution unifies voice and digital channels inside ServiceNow, streamlining agent workflows for faster resolutions and more personalized experiences.
Amazon Lex Connector enables organizations to build and deploy custom virtual agents powered by state-of-the-art text-to-speech, speech-to-text, and natural language understanding. Amazon Lex easily integrates into Webex Contact Center or Cisco Contact Center Enterprise to provide smooth virtual-to-live-agent handoffs and frictionless interactions.
Webex Contact Center for Salesforce Service Cloud Voice embeds enterprise-grade voice natively inside Salesforce, empowering agents to handle calls, access case data, and manage workflows in one unified workspace.
The Cisco AI Assistant in Webex Contact Center equips agents with AI tools that offer automated guidance, context, suggested responses, and summaries to optimize customer interactions.
Real-time transcription provides instant, accurate, and continuous conversation transcription during live calls.
Transform Google Search into a conversation channel—AI-powered RCS messaging engages customers instantly, with seamless live agent escalation.
Unlock real-time AI insights across every channel with the Splunk integration—delivering a complete 360-degree view of your customer journey and contact center performance.
Webex AI Assistant automatically suggests agent replies in real time, incorporating customer context and history for faster, more accurate responses.
Get customer satisfaction insights for every call by automatically generating customer satisfaction (CSAT) scores through survey data, operational metrics, and call recordings.
Topic analytics uncovers the topics driving customer interactions to deliver actionable insights that streamline operations and elevate contact center performance.
AI Assistant for Developers enables customers and partners to rapidly build customizations and integrations with AI-powered search, generated code snippets, and AI-assisted code editing.
The Webex AI Assistant provides accurate automatic summaries for seamless handoffs from virtual to human agents.
With automated dropped call summaries from Webex AI Assistant, customers never have to repeat themselves after a call disconnects.
Mid-call summaries keep every agent informed, automatically capturing key details and sharing them instantly during consults and transfers.
Collaboration Control Hub and AI Canvas
Cisco is bringing Collaboration Control Hub and AI Canvas into Cisco Cloud Control, giving IT teams one destination to manage collaboration, networking, security, and observability. AI Canvas delivers cross-platform insights from Control Hub, ThousandEyes, and Meraki through natural-language queries, helping teams troubleshoot faster, identify root causes, and understand the next best action to speed resolution.
AI Guardrails and Governance
Deploy AI with confidence. Control Hub gives administrators granular control over every AI feature, with automated PII protection and robust defenses against bias, jailbreaking, and data exposure.
AI Capabilities in Control Hub
Control Hub is your centralized command center for UCaaS and CCaaS—with powerful tools to select language models, customize AI features, enable workflow integrations, and measure AI adoption.
Smart Diagnostics
Smart diagnostics leverages AI to analyze device issues and suggest actions in an easy-to-digest format so your teams can proactively identify and resolve issues and successfully manage large device deployments—even with limited resources.
AI Assistant for Control Hub
Increase productivity and get the most out of Webex with the AI Assistant for Control Hub. Simply ask “How do I...?” to get an instant, accurate answer, or say “Help me do...” to make lightning-fast configuration changes.
Role-Based Access Controls
Control Hub's custom role-based access gives IT teams the right tools, at the right level, across Webex Suite, Contact Center, and Cisco devices.
Securely export up to 10 user records at a time from Control Hub, delivered as CSV files in a ZIP package for easy review and compliance.
Ask. Explore. Decide. The AI Assistant in Control Hub gives admins natural language access to 40+ reports—delivering fast, interactive data insights on demand.
Control Hub's customizable overview page lets IT admins add charts, KPIs, and the latest feature highlights, with a flexible layout that adapts to every admin's personal workflow.
Admins can create license pools from a subscription and assign them to other organizations while maintaining full visibility into license usage. They can then dynamically adjust license allocations, optimizing distribution across organizations as needed.
Scale smarter, not harder. Partner admins can organize customers into groups, apply templates centrally, and manage everything from one place—with even more capabilities coming soon.
With this visual of SIP signaling exchanges between endpoints, admins can quickly identify and resolve call connectivity issues, drops, and signaling problems.
Additional features, storage, and support start at just one low price.
