Cisco Live 2025
What’s
New
Future-Proofing Workplaces: Webex is Transforming Employee and Customer Experiences from Conference Rooms to Contact Centers
DEVICES
Controlled Availability
Cisco Room Vision PTZ
Experience cinematic meetings with a pan-tilt-zoom camera that delivers breathtaking people tracking, embedded AI, and video-over-IP for scalable, hassle-free deployments.
CALLING
Coming Soon
AI Receptionist for Webex Calling
AI Receptionist for Webex Calling is your 24/7 virtual front desk assistant, automating tasks like answering calls, scheduling, and transfers. By handling routine interactions, it lets your staff focus on high-value conversations that enhance customer satisfaction.
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CUSTOMER EXPERIENCE
General Availability
Webex AI Agent
The Webex AI Agent transforms self-service with 24/7 personalized, natural interactions that drive resolution. Its intuitive design tool enables easy creation and advanced customization, connecting to back-end systems for seamless intent fulfillment across scripted or autonomous use cases.
PHONEOS
Beta
Cisco Smart Power Framework
Centralize energy management and optimized efficiency across devices with the C9350 Smart Switch and Desk Phones 9800 Series in Catalyst Center.
PLATFORM
Beta
Suite, Contact Center
Webex brings AI to on-prem, enhancing calling and meeting experiences, enabling advanced self-service without infrastructure changes, and ensuring seamless connectivity with Site Survivability for secure, flexible collaboration.
SUITE
Beta
AI Assistant Meeting Schedular
Ask AI Assistant to schedule a meeting for you, directly from the chat panel. AI assistant can also detect the action of scheduling in the meeting summary and will then create a meeting for you to review and approve.
SUITE
General Availability
Meeting Workflow Automation in Agentforce
Our expanded partnership with Salesforce now enables guest-to-guest meetings in Agentforce for richer customer interactions.
SUITE
Beta
Meeting Workflow Automation in Jira
Our expanded partnership with Jira enables users to create a new Jira ticket, update or clone an existing one directly from within the AI Assistant panel in the Webex app.
VIDCAST
General Availability
AI-generated Vidcast
Leverage the power of AI with Vidcast to effortlessly upload any PowerPoint or PDF and transform the content into a professional and engaging video. You can define the tone, edit the script, and choose from a variety of options tailored to your needs. Furthermore, you can translate your video into several languages for more inclusive and effective communication.
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SUITE
Beta
On-Premise Enhancements
AI is coming to Webex on-prem solutions across Meetings, Calling and Team Collaboration. Soon, Webex on-premise customers can enjoy AI capabilities such as background noise removal, transcription and translation, and background blur for improved collaboration experiences.
SUITE
General Availability
Webex Meeting Survivability
Webex Meeting Survivability introduces a new level of network redundancy and business continuity, helping to ensure uninterrupted meetings even during internet disruptions that may be due to outages, natural disasters, and more.
SUITE
General Availability
Ultimate Level of Security and Control
Across the globe, there are businesses today with a specialized set of deployment considerations that require the ultimate level of security, reliability, and resiliency. Webex is addressing the growing demand for security by providing private, on-premises meetings, Zero Trust Meetings with Video Mesh, on-premise recording and on-premise hybrid data security.
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CALLING
Coming Soon
Text Queues for Webex Calling Customer Assist
Text Queues allow agents to interact with customers via text messages from within the Webex app—perfect for sharing links, addresses, meeting invites, and more.
SUITE
Beta
AI Enterprise Search
With connectors across many enterprise apps such as Outlook, Salesforce, and ServiceNow—made possible with Glean—users can enhance discussions, search Webex, and speed up decision-making with knowledge graphs and connectors.
CALLING
General Availability
AT&T Business is now a Certified Calling Provider
AT&T Business and Cisco are expanding their partnership. Businesses across the United States can now simplify infrastructure and reduce costs with AT&T Business’ world-class cloud-PSTN network.
CALLING
Coming Soon
Advanced Auto Attendant
Speech recognition enables callers to easily navigate IVR menus with their voice. Text-to-speech helps businesses create announcements quickly, and multi-level menus provide improved navigation that ensures customers are efficiently guided to the right destination.
Other enhancements
CALLING
General Availability
Calling provisioning templates
Streamline cloud calling deployments with zero-touch provisioning of calling features and custom templates that adapt to user personas.
CALLING
Coming Soon
9800 Series Desk Phone hot desking enhancements
New enhancements to the 9800 Series Desk Phones help simplify and reduce the cost of deploying next-generation hot desking, helping your office maximize space efficiency while enhancing the user experience.
CALLING
General Availability
Enhanced Microsoft Teams integration with Webex Calling
We’re enhancing Cisco Call for Microsoft Teams with innovations like AI-powered call summaries, voicemail transcription, native call recording, and a seamless single-app experience, making it effortless for Teams users to leverage the enterprise-grade Webex Calling platform.
SLIDO
General Availability
AI-generated polls
Slido’s AI will seamlessly analyze your Microsoft or Google presentation and generate custom polls tailored to your content within seconds, making it easier than ever to boost participant engagement.
CALLING
General Availability
Wrap up codes
Webex Calling Customer Assist agents can now track the outcomes of a call with wrap up codes. Agents can select from a variety of reasons, and this data is visible to administrators and supervisors for customer service optimization.
DEVICES
Controlled Availability
Cisco Room Vision PTZ
Experience cinematic meetings with an intelligent pan-tilt-zoom camera that delivers breathtaking people tracking, embedded AI, and video-over-IP for scalable, hassle-free deployments.
DEVICES
Controlled Availability
Zero-Touch Provisioning
Easily inventory and pre-configure your devices and workspaces in Control Hub. When the devices arrive on site, simply plug the devices in and you have a working room ready for collaboration.
PHONEOS
Beta
Cisco Smart Power Framework
Centralize energy management and optimized efficiency across devices with the C9350 Smart Switch and Desk Phones 9800 Series in Catalyst Center.
ROOMOS
General Availability
Cisco Spatial Meetings, now also powered by Board Pro G2
Turn any space into a 3D studio with industry-first spatial meetings on Webex for Apple Vision Pro powered by stereoscopic views captured by the dual cameras of Room Bar Pro or Board Pro G2.
ROOMOS
General Availability
Enhanced Frames experience
Available on any meeting platform, the frames camera mode now features up to 8 frames split into a two-row layout for enhanced views of people seated around tapered or video-centric tables. This helps ensure equal representation with camera AI that dynamically crops video feeds for ideal participant framing in medium-sized rooms while maximizing screen utilization.
DEVICES
General Availability
Cable view in Workspace Designer
In addition to the addition of large learning spaces and auditoriums, and presenter tracking in various workspace scenarios, Cisco Workspace Designer will soon show you a dynamic, 3D cable view of the connectivity between various components of your configured room deployments, alongside the ability to add wired content sharing options.
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ROOMOS
Coming Soon
AI Assistant for Devices
Launch the AI Assistant from Cisco Collaboration Devices to get action items, summaries, and more during your meetings.
Other enhancements
DEVICES
Coming Soon
Apple AirPlay on Cisco Devices: Available now for Microsoft Teams Rooms
Instantly share a presentation, photos, videos or mirror your screen. Familiar wireless sharing from your iPhone, iPad, or Mac to Cisco devices with Microsoft Teams Rooms.
CUSTOMER EXPERIENCE
General Availability
Webex AI Agent
The Webex AI Agent transforms self-service with 24/7 personalized, natural interactions that drive resolution. Its intuitive design tool enables easy creation and advanced customization, connecting to back-end systems for seamless intent fulfillment across scripted or autonomous use cases.
CUSTOMER EXPERIENCE
Beta
Pre-built templates for Webex AI Agent
Recently announced, and available soon are industry-specific pre-built templates to leverage as a starting point to get AI agent use cases up and running. With a few clicks, business users and IT alike can leverage prebuilt templates to begin the design and customization of AI agents—no coding required.
CONTACT CENTER
General Availability
New AI and digital capabilities available for Contact Center Enterprise (CCE Release 15)
Advanced AI features are now available for Webex Contact Center Enterprise (CCE) and Unified Contact Center Enterprise (UCCE). Release CCE 15 offers a refreshed platform, new AI, and digital channels like WhatsApp, Facebook Messenger, and Apple Messages. On-premises customers can integrate AI for smarter workflows, orchestration, and outcomes.
CONTROL HUB
General Availability
Role-Based Access Control (RBAC) with Resource Collections for Webex Contact Center
We’re redesigning User Profiles in Control Hub with Role-Based Access Controls (RBAC) for Webex Contact Center, providing a flexible access control system for multi-department contact centers. Admins can assign granular access, delegate control to department admins, and use Resource Collections to group and reuse assets across teams efficiently.
CONTACT CENTER
General Availability
AI Assistant in Contact Center
The Cisco AI Assistant in Webex Contact Center equips agents with AI tools that offer automated guidance, context, and summaries to optimize customer interactions. Soon, it will also support multiple languages and suggested responses.
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CONTACT CENTER
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Webex Contact Center integration with Epic Systems
The upcoming Webex Contact Center integration with Epic Systems empowers agents and care providers with an AI-driven communication platform integrated directly into the Cheers/Hyperdrive user interface. Eliminating the need to switch between windows or tools, agents can easily engage patients on their preferred channels across the entire care journey—from access and diagnosis to treatment and recovery.
CONTACT CENTER
Beta
AI Assistant – Real-time Transcription
Real-Time Transcription provides instant, accurate, and continuous transcription of conversations during live calls.
CONTACT CENTER
Beta
AI Assistant – Suggested Responses
AI automatically suggests replies for agents in real-time, incorporating customer context and history for faster, more accurate responses.
CONTACT CENTER
General Availability
AI Assistant – Agent Wellbeing
Automatically identifies signs of burnout in real time in order to encourage breaks or offer insights as to when your agent's wellbeing may be impacted.
CONTACT CENTER
General Availability
AI Assistant – Auto CSAT
Get insights on customer satisfaction for every call by automatically generating customer satisfaction (CSAT) scores through survey data, operational metrics, and call recordings.
CONTACT CENTER
General Availability
AI Assistant – Topic Analytics
Topic Analytics transcripts and summarizes customer calls, providing a detailed breakdown of the topics driving these interactions. This powerful tool enables contact centers to gain actionable insights, streamline operations, and enhance overall performance.
Other enhancements
CONTACT CENTER
Beta
AI Assistant for Developers – Contact Center
AI Assistant for Developers enables customers and partners to rapidly build customizations and integrations with AI-powered search, generated code snippets, and AI-assisted code editing.
CONTACT CENTER
Available Now
AI Assistant – AI Agent Transfer Context Summaries
Provide accurate automatic summaries for seamless handoffs from virtual to human agents.
CONTACT CENTER
Available Now
AI Assistant – Dropped call summaries
Eliminate customers having to repeat themselves with automatic dropped call summaries.
CONTACT CENTER
Coming Soon
AI Assistant – consult/transfer mid-call summaries
Mid-call summaries automatically produce concise and accurate summaries of customer interactions, capturing essential points and action items discussed during calls. These summaries are shared with agents and experts as part of the consult/transfer process, eliminating the need to repeat information.
CONTACT CENTER
Coming Soon
Webex Campaign for Webex Contact Center
We’re excited to announce the launch of early access field trials for the new Webex Campaign for Webex Contact Center. This powerful application empowers contact center admins to effortlessly create proactive outbound campaigns powered by precise contact attempt strategies —helping agents spend less time dialing and more time engaging with customers.
CONTROL HUB
Beta
AI Capabilities in Control Hub
Webex Control Hub is the centralized place for managing the company’s AI ecosystem, with enhancements for selecting language models, customizing AI features, enabling workflow integrations, and measuring AI adoption.
DEVICES
Beta
Smart Diagnostics
Stay proactive and successfully manage large device deployments with limited IT resources. Leveraging AI, Smart Diagnostics will deliver any context relevant to device issues in an easy to digest and actionable format to resolve the problem.
CONTROL HUB
General Availability
AI Assistant for Control Hub
Get the most out of Webex with AI Assistant for Control Hub. Increase IT productivity with quick answers to “how do I...?” and make lightning-fast configuration changes by simply asking “Help me do...”
CONTROL HUB
General Availability
Custom Role-Based Access Control for Control Hub
Custom Role-Based Access Control gives IT admins the flexibility to build custom admin roles within their organizations that make sense for their specific business needs.
CONTROL HUB
Coming Soon
Role-Based Access Control for Webex Suite, Devices and Contact Center
Give your IT access to just the tools they need in Control Hub with new custom role-based for your specific business needs access across Webex Suite, Devices and Contact Center.
