Gartner recognizes Cisco for Webex Contact Center in 2022 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS).

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Webex
Contact Center
AI Solutions

Empowering agents to provide exceptional customer experiences.

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AI-Powered Collaboration, Super-Powered Productivity

Take advantage of automatic note-taking, action item follow-up, closed captions, real-time translations, meeting transcriptions, and more.

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Efficiency Powered by Data and AI

Aragon identifies Cisco as a leader for intelligent contact centers.

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Features and benefits that make work easier.

AI-powered technology that aims to save time and make experiences better for agents and customers.

Simple self-service Give customers 24/7 access with intuitive and conversational self-service options.

Smart chat support Provide highly capable chatbots that can seamlessly transition to human agents when needed.

Live content delivery Get real-time, AI-powered data and assistance delivered to agents for informed responses to customer queries.

Improved call wrap-up Enable shorter calls with more accurate notes from automated speech-to-text transcription.

Actionable customer insights Improve awareness by sharing full visibility of customer interaction data and feedback with your agents.

Custom AI Take advantage of open Webex APIs to create AI-powered solutions custom to your business needs.

Enhance Webex Contact Center with AI technologies.

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Improve customer journeys

53% of companies were able to use AI capabilities to make customer interactions markedly better.

Support overloaded agents

96% of companies plan to have AI-powered simple customer self-service by 2025, while live agents will still handle more complicated inquiries.

Introduce modern automation

76% of contact center leaders agree that their greatest challenges are presented by slow and outdated technology and process roadblocks.

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Advanced agent and customer interactions.

Webex Contact Center AI solutions give agents the data and insights to deliver timely and accurate responses that improve customer satisfaction, loyalty, and lifetime value.

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Learn how AI can transform your contact center.

In a recent analysis, IDC explored weak contact center agility and summarized that investments in AI can deliver a significant improvement, along with higher customer satisfaction. Read their thoughts now.

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