Control Hub

Collaboration Control Hub

AI-powered operations
for modern
collaboration.

Manage collaboration services and devices end to end through a unified, AI-powered experience built for modern enterprises.

Centralize collaboration administration.

Manage Webex services, users, devices, workspaces, policies, and quality from a unified operational experience.

Gain operational
visibility.

Use reports, telemetry, diagnostics, and AI-assisted insights to understand context faster and focus teams on the work that matters.

Move from insight to resolution.

Quickly identify issues, pinpoint root causes, and accelerate resolution.

AgenticOps

The evolution to autonomous operations.

Control Hub and AI Canvas help IT teams investigate issues, uncover root causes, and move from insight to resolution faster.

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Ask questions in context

AI-powered smart search helps administrators quickly find settings, reports, and answers using natural language—eliminating the need to manually search through menus and documentation.

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Turn data into decisions

Use AI Assistant to surface meaningful insights across reports, workspaces, device telemetry, and service quality—eliminating the need to manually analyze reports to identify trends, changes, and areas requiring attention.

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Connect the dots with AI Canvas

Bring Control Hub context, cross-domain telemetry, and approved runbooks into a shared workspace where teams and AI agents can investigate causes and evaluate recommended actions.

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Identify issues sooner.
Resolve them faster.

Unify telemetry, diagnostics, and AI-guided insights to detect issues sooner, understand root causes faster, and resolve collaboration experiences before they impact users.

See across environments

Bring Webex, ThousandEyes, and Meraki telemetry into a connected operational view.

Diagnose faster

Use AI-assisted insights and visual troubleshooting tools to accelerate root-cause analysis.

Act proactively

Identify risks, anomalies, and performance issues before they become support tickets.

Control access.

Role-based Access Control (RBAC) protects sensitive data by ensuring users can access only the resources and administrative functions required for their role.

Protect data.

Apply privacy safeguards across AI interactions, operational workflows, compliance review, and collaboration administration.

Maintain oversight.

Review reasoning, confirmations, and audit trails so teams can scale automation while keeping accountability visible.

Webex Compliance Hub

Strengthen governance across Webex with unified capture, archiving, eDiscovery, legal hold, surveillance, and data loss prevention. Protect sensitive data, prioritize risk, and simplify review across communications and AI-generated content.

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Simplify device management.

Extend Control Hub to Cisco devices and workspaces so IT can manage deployments at scale, monitor room readiness, act on workspace insights, and support collaboration experiences from anywhere.

Explore Control Hub for Collaboration Devices

Orange Business uses Control Hub as a central console to manage collaboration services, calling, and meetings in one accessible location for employee and customer experience teams.

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Haufe Group uses Control Hub to manage its Cisco video device estate from one place, helping IT configure rooms, push updates, receive alerts, and support spaces without always going on site.

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Conagra Brands uses Control Hub room data to understand workspace utilization, prioritize high-use spaces, and make collaboration technology decisions with real operational insight.

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28,000

conference rooms deployed

T-Mobile uses Control Hub to remotely manage and monitor collaboration devices at scale while surfacing occupancy, usage, and environmental insights that help teams keep improving workspaces.

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1/4

Protecting Against Deepfakes and AI-Generated Attackers

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Deploy AI Everywhere, Securely and Privately

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FAQs

Is Control Hub included with Webex, or is it a separate product?

Control Hub is the built-in administration console for Webex — there's no separate purchase. Any organization with Webex services manages users, devices, workspaces, security, and analytics through Control Hub from a single interface. It's now part of Cisco Cloud Control, connecting collaboration management to Cisco's broader operations platform.

What can IT teams manage from Control Hub?

Control Hub gives IT one place to manage users and licenses, Cisco devices and workspaces, calling and meeting policies, security and compliance settings, and service quality analytics across the entire Webex platform. It replaces juggling multiple consoles with a single operational view.

Does Control Hub manage Cisco devices and meeting rooms?

Yes. IT teams can provision, monitor, and update Cisco desk and room devices at scale, check room readiness, and act on workspace insights without going on site. See workspace management for how Control Hub extends to the device estate.

How does Control Hub help with troubleshooting and issue resolution?

Control Hub unifies Webex, ThousandEyes, and Meraki telemetry into a connected view, then uses AI-assisted insights to accelerate root-cause analysis. Teams can identify risks and performance issues proactively, often before they become support tickets. AI Canvas brings that context into a shared workspace where teams and AI agents investigate causes together.

What security and compliance controls does Control Hub provide?

Control Hub includes role-based access control so admins only reach the functions their role requires, plus privacy safeguards across AI interactions and audit trails for accountability. Webex Compliance Hub adds unified capture, archiving, eDiscovery, legal hold, and data loss prevention. For the full architecture, see security, privacy and compliance.

Can Control Hub integrate with existing IT systems and workflows?

Yes. Teams can connect provisioning, alerts, and reporting through APIs and webhooks, and extend automation with approved runbooks and governed agent skills — all while retaining approval steps and auditability. This lets IT fit Control Hub into existing operational processes rather than working around them.

What is AgenticOps in Control Hub?

AgenticOps is the shift toward autonomous operations, where Control Hub and AI Canvas help IT investigate issues, uncover root causes, and move from insight to resolution with less manual work. Human oversight stays central — teams review reasoning, confirmations, and audit trails as automation scales.

Does Control Hub help manage hybrid and multi-vendor environments?

Control Hub brings telemetry from across the Cisco estate — including ThousandEyes and Meraki — into one operational view, so IT can manage collaboration alongside network and device data rather than in silos. This connected model helps teams work from shared identity, context, and governance across environments.