Contact Center
Design the ideal environment for contact center agents so they can consistently deliver exceptional customer experiences.
Create dynamic, technology-enabled workspaces designed to support your contact center agents.
Configure the desk phones on your platform preferred platform with a flexible operating system that supports Cisco Unified Communication Manager (CUCM), Webex Calling, Broadworks, or other third-party cloud calling platforms.
Provide your agents with the freedom to move around in open offices with a dedicated DECT connection while experiencing bold sound and unidirectional microphones that hone-in on their voice.
Bring outstanding clarity, rich colors, superb resolution, and sharp focus to video communications by connecting the USB webcam to an external monitor or personal computer, creating a powerful contact center workstation.
Simplify desk deployments.
This modular desk setup allows you to build a workspace that fits your unique workflow, mixing and matching individual desk phones, webcams, and accessories as needed. Designed for high call volume and higher density front desk environments, this voice and video optimized setup integrateswith existing monitors and can be easily paired with a headset.
Keep users perfectly framed.
If your users are frequently in meetings and video calls, placing the camera at head height is key to delivering a professional, engaging presence. Featuring the Cisco Desk Camera 4K, this setup allows you to maintain natural eye contact without strain, making interactions feel more personal and impactful.
Block out distractions.
To enhance the experience of voice and video calls, especially in busy or shared workspaces, the Desk Phone 9800 Series features AI-based local and caller-side noise isolation, minimizing distractions for everyone on the call. At the same time, the 560 Series DECT headsets ensure voices comes through loud and clear with a noise-isolating boom microphone and effective noise cancellation to block out background noise, optimal for high-traffic areas.
High-definition audio calling
The Desk Phone 9800 Series comes with an enhanced speaker, a new bass-enhancing acoustic enclosure, and AI for noise removal. Adding the Headset 560 helps to further reduce background noise with unidirectional microphones and a boom arm that isolates sound so even in a room filled with commotion, your agents stay focused, and your customers will always get a great experience.
Reimagine customer experience with AI.
With Webex Contact Center, you can unlock the power of purpose-built AI to anticipate customer needs, empower agents, and deliver unparalleled business results.
With Webex Calling, your team can make and receive calls across any device, and experience the freedom to work from anywhere.
With Webex CPaaS Solution, you can automate end-to-end customer journeys on a centralized cloud communications platform to orchestrate smarter interactions with your customers.
Your one-stop interactive meeting room and desk space configurator and design guide is here.
Dive deeper.
Get the best shared desk experience.
Optimize shared desk spaces with hot desking solutions that give employees a personalized and productive experience at any desk.
Design a personalized workspace.
Create the ideal personal desk space for focus and collaboration.
Create the ideal environment for service workers.
Boost productivity with high-quality, secure collaboration technology.
Create optimized, private workspaces.
Create instantly productive workspaces for ad-hoc meetings and focused collaboration.
